Refund policy

At Velovia, customer satisfaction is at the heart of everything we do. We are committed to providing quality products and an enjoyable shopping experience. If you are not completely satisfied with your purchase, we're here to help with a simple and transparent return process.

30-Day Return Policy

We proudly offer a 30-day free return and refund policy on eligible purchases.

You may request a return within 30 calendar days after your order has been delivered.

Eligibility for Returns

To qualify for a return, your item should:

Be returned within 30 days of delivery.
Be in clean condition with no excessive wear or damage.
Include all original accessories whenever possible.
Not fall under our list of non-returnable products.

Items that arrive damaged, defective, or incorrect are always eligible for replacement or a full refund.

Free Return Shipping

Velovia provides free return shipping for approved returns.

Once your request has been accepted, our customer support team will provide instructions for completing the return process.

Please do not return any package without contacting us first, as unauthorized returns may delay processing.

Non-Returnable Items

Certain products cannot be returned for hygiene or safety reasons, including:

Personalized or customized items.
Gift cards.
Products intentionally damaged after delivery.
Items with excessive misuse or alterations.

Damaged, Defective or Incorrect Orders

If your order arrives damaged, defective, or different from what you purchased, please contact us within 7 days of receiving your package.

To speed up the resolution process, please include:

Your order number
A description of the issue
Clear photos showing the product and packaging

Our team will work quickly to provide a replacement or full refund when appropriate.

Refund Process

After your returned item has been received and inspected, we will notify you of the outcome.

If approved, your refund will be processed back to your original payment method.

Most financial institutions complete refunds within 5–10 business days, although processing times may vary.

Exchanges

If you would like a different size, color, or style, we recommend contacting our support team. We'll gladly assist you with the fastest available solution.