Shipping policy

At Velovia, we believe shopping for your home should be simple, enjoyable, and worry-free. We proudly offer free worldwide shipping so you can enjoy our collections no matter where you live.

Please read the following Shipping Policy to understand how we process and deliver your order.

Order Processing

All orders are processed within 1–3 business days after payment has been successfully received.

Orders placed during weekends or public holidays will begin processing on the next business day.

Before shipping, every order goes through a quality inspection to ensure that the correct products are carefully packaged and prepared for delivery.

Free Worldwide Shipping

Velovia offers FREE shipping on every order, with no minimum purchase required.

We currently deliver to customers in most countries and regions around the world.

There are no additional shipping charges at checkout unless otherwise stated.

Estimated Delivery Time

Our standard international delivery time is:

7–14 Business Days

Delivery times may vary depending on:

Destination country
Customs clearance
Weather conditions
Local courier operations
Peak holiday seasons

While we always strive to deliver within the estimated timeframe, occasional delays beyond our control may occur.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

Tracking information usually becomes available within 24–72 hours after shipment.

Customers can monitor their shipment throughout the delivery process.

Shipping Address

Please make sure your shipping address is complete and accurate before placing your order.

Velovia is not responsible for delivery delays or unsuccessful deliveries caused by:

Incorrect addresses
Missing apartment or unit numbers
Incorrect postal codes
Recipient unavailable during delivery

If you notice an error after placing your order, please contact us immediately. We'll do our best to update your shipping information before the order is dispatched.